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FAQs

  1. What is the hospital’s fax number?
  2. I would like a tour of the hospital. Who do I contact?
  3. What are the visiting hours?
  4. Where are you located? I’m seeing two locations in my search – 650 Church Street and 47 Austin Terrace.
  5. How do I donate to the hospital?
  6. Are pets allowed in the hospital?
  7. Do I need to sign-in?
  8. Can I bring flowers?
  9. How do I pay for services?
  10. How do I book or cancel an appointment with Chiropody?
  11. English is not my first language. How can I access translation services?
  12. Where can I find information on self-care or care at home?
  13. Is smoking allowed?
  14. I would like to volunteer. Who do I contact?
  15. Do you offer student placements?
  16. I’m interested in employment at the Grace. Are there any openings available?
  17. I am planning to visit a patient, is parking available for visitors?

 

What is the hospital’s fax number?

The general hospital fax number is (416)-925-3211.

I would like a tour of the hospital. Who do I contact?

You can book a tour by calling the Admitting Dept at 416-925-2251 ext. 230. Please ensure that you book at least 24 hours in advance, so that we can accommodate your needs.

What are the visiting hours?

Visitors are welcome at any time of the day or evening up to 9:00 p.m. Special visitation needs of each patient’s family will be assessed and considered by the Patient Care Management or designate.

Where are you located? I’m seeing two locations in my search – 650 Church Street and 47 Austin Terrace.

The hospital has been temporarily relocated for the remainder of the infrastructure renewal project. All programs and services will be held at 47 Austin Terrace, Toronto, ON M5R 1Y8 (Major intersection – Bathurst and Davenport)

How do I donate to the hospital?

You can donate online through the following link: https://www.canadahelps.org/en/charities/the-salvation-army-toronto-grace-health-centre/.  For more detailed information regarding mail-in, phone or planed gift donations, please visit: http://www.torontograce.org/donate-to-tghc/ or give us a call at (416) 925-2251 ext. 229.

Are pets allowed in the hospital?

Pets are permitted in the hospital, provided that they are kept on a leash or in a carrying cage at all times. The owner assumes full responsibility for the health and behaviour of the pet. Pets that create a hazard for staff, patients and visitors will not be permitted.

Do I need to sign-in?

Yes. Please check in with reception when you arrive.

Can I bring flowers?

Yes, however only non-fragranced flowers are permitted as Toronto Grace is a scent free environment.

How do I pay for services?

You can arrangement payment of services, including Chiropody services through the patient accounts office at reception (Rm 135b).

How do I book or cancel an appointment with Chiropody?

Please contact the Chiropody clinic directly at 416-925-2251 ext. 250

English is not my first language. How can I access translation services?

Staff interpreters may be available depending on the time and language requested. Please check with the Patient Care Manager or a member of the nursing team for assistance.

Where can I find information on self-care or care at home?

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Is smoking allowed?

Smoking is not permitted within the facility or on the hospital property including the parking lot and inside vehicles.

I would like to volunteer. Who do I contact?

If you have any specific questions about the volunteer program or the application process, please contact us at 416-925-2251 ext. 256 or by e-mail at volunteer [ at ] torontograce [ dot ] org. Available opportunities can be found here: http://www.torontograce.org/staff-volunteers/volunteering-at-tghc/volunteer-opportunities/

Do you offer student placements?

Yes, although student placements are typically coordinated through the university/college programs. For more information please visit: http://www.torontograce.org/staff-volunteers/students-at-tghc/

I’m interested in employment at the Grace. Are there any openings available?

All current employment opportunities can be found here: http://www.torontograce.org/staff-volunteers/working-at-tghc/careers-tghc/

I am planning to visit a patient, is parking available for visitors?

Yes. Paid parking is available for visitors. Parking instructions can be found here: http://www.torontograce.org/patients-visitors/area-map-directions/

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