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Patient Declaration of Values

A Nurse and Patient

Patients at The Salvation Army Toronto Grace Health Centre Value:

QUALITY OF LIFE
  • Treated with respect
  • Shown kindness and compassion
  • A positive and stimulating atmosphere
  • Participating in the goal-setting and the choices being made.
  • Participating in group activities
  • Spiritual and emotional support
  • Volunteers visiting on a regular basis
COMMUNICATION
  • Knowing the names of the healthcare providers
  • Knowing what is expected of patients entering the facility
  • Receiving education on medications
  • Being notified when there are changes in care
  • Feeling welcome to ask questions and be fully informed
SAFETY
  • Knowing someone will come by to check on patients regularly
  • Knowing patient call bell will be answered promptly
  • Safe and clean environment
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