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Privacy & Access to Information

A Photo of Health Records

We at The Salvation Army Toronto Grace Health Centre are committed in protecting privacy information of all individuals that we hold and in providing access to their personal information.

FIPPA (Freedom of Information and Protection of Privacy Act)

Freedom of Information (FOI)
Welcome to the Freedom of Information and Protection of Privacy Act (FIPPA) web page. The purpose of FIPPA is to provide access to information while at the same time protecting the privacy of individuals whose personal information we hold. At the Toronto Grace Health Centre we believe in transparency and accountability. We continue to encourage and support proactive disclosure where it is appropriate and will provide information and documents online that are of interest to our community.

Requests for Information
FIPPA gives people the right to request access to information that is in the custody and control of government institutions. The Act also protects the privacy of individuals by requiring the government to follow specific rules regarding the collection, use and disclosure of personal information. FIPPA applies to Ontario’s provincial ministries and provincial agencies, boards and commissions designated under the Act. Effective January 1, 2012 individuals can request access to records in the custody and control of the Toronto Grace Health Centre on or after January 1, 2007. Requests must be made in writing by mail or in person to the Privacy Officer. We have published a FIPPA Access/Correction Request Form (Request Form) for your FIPPA request.

Click here to download Request Form.

Please ensure that your FIPPA request includes:

  • a reference to the FIPPA, if you are sending a letter and not using the form.
  • enough detail to assist us in processing the request
  • the $5.00 application fee

We will respond within 30 days of receiving an access request. Depending on the type of information you are looking for or the length of time it may take to collect the information, a time extension may be required, as allowed under FIPPA.

We will contact you if:

  • further information is required;
  • the 30-day time limit must be extended and why;
  • a record must be severed and why;
  • access is denied and why;
  • the request affects the interests of another party;
  • the estimated fee exceeds $100.00

Fees
Toronto Grace Health Centre may charge reasonable fees for photocopies, searching and accessing records.

Click here for the Fee Schedule

Inquiries
You are invited to direct any questions related to privacy issues, Freedom of Information requests and/or any comments related to this site to:

Privacy Officer
c/o Health Records Department
The Salvation Army Toronto Grace Health Centre
650 Church Street
Toronto, ON M4Y 2G5
Telephone: 416-925-2251 ext.223
Email: privacy@torontograce.org

Privacy and Access to Information

Directory of Records
Click here for Directory of Records

PHIPA (Personal Health Information Protection Act)

Your Health Information and Your Privacy Rights – who can use  and see your  health information
When you come to see us, we assume you consent to our collecting, using and sharing your health information to provide you with health care, unless you tell us otherwise.

In most cases, we only use and share your information with those who are providing you with health care, such as doctors, nurses, residents and other team members. We may also provide your health information to Ontario Health to update your provincial electronic health record (EHR), in order to help facilitate and coordinate your care with other health care providers.

Sometimes we may collect, use or share your health information without your permission, including: 

  • to get payment for the services we provide to you
  • to contact a relative or friend if you are incapacitated
  • to report certain diseases to public health authorities
  • when necessary to prevent serious harm to you or others
  • when we suspect certain types of abuse

If you’re in a health care facility such as a hospital
We may share general information about you, such as your location and general health status, with others, including your friends and family who are concerned about you, unless you tell us not to.

If you tell us about your religious or other organizational affiliation, we may give your name and location to someone from that organization to provide you with support, such as spiritual care, unless you tell us not to.

Fundraising, research, education and planning
Unless you tell us not to, we, or others working on our behalf, may use your name and address for fundraising.

Sometimes we get your permission before we collect, use or share your health information for research. However, some research projects do not require your consent under certain conditions. These research projects must be approved by a research ethics board and must have privacy safeguards in place.

We may also use your health information for educational purposes and to plan our services and may share this information with certain organizations for health system planning and management

You have the right to:

  • ask to see and get a copy of your health record
  • ask us to correct information in your record that is inaccurate or incomplete
  • ask us not to collect, use or share your health information for health care purposes

Contact us if you would like to:

  • ask about how to exercise your privacy rights
  • request access to or correction of your health record
  • file a complaint

You have the right to file a complaint with the Information and Privacy
Commissioner of Ontario.

Contact Information
For more information about our privacy protection practices, or to raise a concern you may have about our practices, please contact us at:

Health Records/Privacy Office
The Salvation Army Toronto Grace Health Centre
650 Church Street
Toronto, ON M4Y 2G5
416-925-2251, ext 223
privacy @ torontograce.org

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