Privacy & Access to Information


We at the Toronto Grace Health Centre are committed in protecting privacy information of all individuals that we hold and in providing access to their personal information.

FIPPA (Freedom of Information and Protection of Privacy Act)

Freedom of Information (FOI)
Welcome to the Freedom of Information and Protection of Privacy Act (FIPPA) web page. The purpose of FIPPA is to provide access to information while at the same time protecting the privacy of individuals whose personal information we hold. At the Toronto Grace Health Centre we believe in transparency and accountability. We continue to encourage and support proactive disclosure where it is appropriate and will provide information and documents online that are of interest to our community.

Requests for Information
FIPPA gives people the right to request access to information that is in the custody and control of government institutions. The Act also protects the privacy of individuals by requiring the government to follow specific rules regarding the collection, use and disclosure of personal information. FIPPA applies to Ontario’s provincial ministries and provincial agencies, boards and commissions designated under the Act. Effective January 1, 2012 individuals can request access to records in the custody and control of the Toronto Grace Health Centre on or after January 1, 2007. Requests must be made in writing by mail or in person to the Privacy Officer. We have published a FIPPA Access/Correction Request Form (Request Form) for your FIPPA request.

Click here to download Request Form.

Please ensure that your FIPPA request includes:

  • a reference to the FIPPA, if you are sending a letter and not using the form.
  • enough detail to assist us in processing the request
  • the $5.00 application fee

We will respond within 30 days of receiving an access request. Depending on the type of information you are looking for or the length of time it may take to collect the information, a time extension may be required, as allowed under FIPPA.

We will contact you if:

  • further information is required;
  • the 30-day time limit must be extended and why;
  • a record must be severed and why;
  • access is denied and why;
  • the request affects the interests of another party;
  • the estimated fee exceeds $100.00

Toronto Grace Health Centre may charge reasonable fees for photocopies, searching and accessing records.

Click here for the Fee Schedule

You are invited to direct any questions related to privacy issues, Freedom of Information requests and/or any comments related to this site to:

Privacy Officer
c/o Health Records Department
Toronto Grace Health Centre
47 Austin Terrace
Toronto, ON M5R 1Y8
Telephone: 416-925-2251 ext.223

Privacy and Access to Information

Directory of Records
Click here for Directory of Records

PHIPA (Personal Health Information Protection Act)

Personal Health Information Protection Act
Ontario has a health privacy law, the Personal Health Information Protection Act (PHIPA) which came into effect on November 1, 2004. This Act has been established to set out rules for the collection, use and disclosure of information that is collected about patients. We are required to keep you personal health information safe and secure.  You have the right to know how we may use and give it out and how you can get access to it.  This document is intended to provide you with our privacy practices.

Collection of Personal Health Information
At Toronto Grace Health Centre we collect personal health information about you directly from you or from the person acting on your behalf.  We may also collect personal health information about you from other sources if we have obtained your consent to do so or if the law permits.  The personal health information that we collect may include, for example, your contact information, demographic details, medical history, and records of your visits to other health care facilities.

Your health information may be accessed and/or contributed through a shared electronic information system in order to provide you with the best possible care (i.e., medication profile, electronic health records, Alternate Level of Care (ALC) wait times, and Resource, Matching & Referral (RM&R) electronic referral).

Uses and Disclosure of Personal Health Information
We use and disclose your personal health information as follows:

  • Treat and care for you.
  • Get payment for your treatment and care (from OHIP, WSIB, your private insurer or others).
  • Plan and administer and manage our internal operations.
  • Conduct risk management activities.
  • Conduct quality improvement activities (such as sending patients satisfaction surveys).
  • Teach.
  • Conduct research.
  • Compile statistics.
  • Fundraising to improve our programs and services.
  • Comply with legal and regulatory requirements.
  • Fulfill other purposes permitted or required by law.

Your Choices
You may access and correct your personal health records or withdraw your consent for some of the above uses and disclosures by contact us (subject to certain legal exceptions).

Our Pledge to Protect Your Personal Health Information
The following are a list of pledges to you that we have made to protect your personal health information:

  • We will take steps to protect your personal health information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal.
  • We will conduct audits and complete investigations to monitor and manage our privacy compliance.
  • We will take steps to ensure that everyone who performs services for us protects your privacy and only uses your personal health information for the purposes you have consented to.

Contact Information
For more information about our privacy protection practices, or to raise a concern you may have about our practices, please contact us at:

Health Records Manager/Privacy Officer
The Salvation Army Toronto Grace Health Centre
47 Austin Terrace, Toronto, ON M5R 1Y8
416-925-2251, ext 223

You have the right to complain to the Information and Privacy Commissioner of Ontario if you think we have violated your rights. The Commissioner can be reached at:

Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8