Visiting patients in the hospital is an integral part of health care, and can help promote the patients’ well-being. Families and visitors are asked to work with the health care team to ensure that there is provision for the rest time in a quiet environment for patients, and to allow staff to provide patient care and treatment at the optimum times.
Visitors are welcome at any time during the day or evening up to 9:00 p.m. Special visitation needs of each patient’s family will be assessed and considered by the Patient Care Manager or designate.
- Wash your hand. Sanitizers are located throughout the hospital.
- Observe visiting hours as well as any restrictions posted on a patient’s door.
- Children must be under the supervision of an adult at all times.
- Limit the number of visitors at the bedside to 2 at a time and be aware of the noise level.
- Coordinate your visit with other family members and friends to ensure patients are not overwhelmed with too many visitors.
- Do not sleep in a patient’s room or waiting area without permission.
- Respect the patient’s right to privacy. Staff can only provide condition updates to a designated family member.
- Please do not visit patients if you have a cough, cold, fever or are feeling unwell.
- Latex balloons are not permitted in the hospital as they can cause severe allergies.
- Be respectful and courteous of both patients and the Toronto Grace staff.
Pets can play an important part of the quality of life of patients. However the visitation of cats and dogs is a privilege extended only to those handlers/pets who meet the following criteria:
- The individual bringing the pet into the facility assumes full responsibility for the health and behaviour of the pet.
- All pets must be kept on a leash or in a carrying cage while in the facility.
- It is the responsibility of the owner to ensure that the pet is seen regularly by the veterinarian and has received all required immunizations.
- Any pet that creates a hazard to a patient, family member, volunteer or staff (e.g. biting, barking or any uncontrolled behaviour) will no longer be permitted in the facility.
- The visitation of any pet other than a cat or dog is permitted only with the expressed consent of the patient care coordinator.
Smoking is not permitted within the facility or on the hospital property including the parking lot and inside cars.
Toronto Grace Health Centre is a scent-free environment. Please do not wear or use any scented personal products, and do not bring fragranced flowers into the hospital.
The Grace does not offer cafeteria services for visitors, however there are vending machines available with a great selection of food and beverages. There is also a microwave and toaster for those wishing to warm up their food.