TGHC, an excellent place to work

For published article:

We are pleased to announce that The Salvation Army Toronto Grace Health Centre is one of four hospitals that rank in the 90th percentile for both employee and physician overall rating of engagement and rating of the hospital as a “good, very good, or excellent” place to work or practice.

The Excellent Care for All Act (which passed in 2010) formalized two specific survey processes for health care organizations, which include:
o Annual surveying of patients; and
o Biannual surveying of employees and service providers, including physicians.

The National Research Corporation Canada (NRCC) has developed a report, Employee and Physician Engagement and Overall Rating of Hospital as a Place to Work, for those hospitals participating in their employee and physician survey project.

The report reflects the data of 55 Ontario hospitals that surveyed their employees and/or physicians using the NRCC comprehensive experience survey.  Using data collected between November 2010 and March 2013, the report provides top performer, low performer and percentile ratings for engagement and ratings of the hospital as a place to work/practice.

The Toronto Grace believes that measuring the engagement of employees and physicians is an important aspect of enhancing hospital care and the staff and patient experience.  We want to ensure our employees and physicians are well-engaged and satisfied in their work so that they provide the best possible care to each and every patient they see. The data from this report helps us to examine the relationship between employee, physician and patient, and identify ways we can improve the hospital experience for everyone involved.

The Toronto Grace is very proud of our employees and physicians in the high quality care that they provide to our patients and their families.