We are pleased to announce that The Salvation Army Toronto Grace Health Centre is one of five hospitals that rank in the Top Performing Hospitals in the areas of three of thirteen themes: Supervisor, Infection Control and Non-Clinical & Support Services, and for Hospitals Performing at or above the 90th percentile for both employee and physician overall rating of engagement and rating of the hospital as a “good, very good, or excellent” place to work or practice.
The Excellent Care for All Act (which passed in 2010) formalized two specific survey processes for health care organizations, which include:
- Annual surveying of patients, and
- Biannual surveying of employees and service providers, including physicians.
The National Research Corporation Canada (NRCC) developed a report for 2014/15, Employee and Physician Engagement and Overall Rating of Hospital as a Place to Work, for those hospitals participating in their employee and physician survey project.
The report reflects the data of 30 Ontario hospitals that surveyed their employees and/or physicians using the NRCC comprehensive experience survey. Using data collected between July 2014 and December 2015, the report provides top performer, low performer and percentile ratings for engagement and ratings of the hospital as a place to work/practice.
The Toronto Grace Health Centre believes that measuring the engagement of employees and physicians is an important aspect of enhancing hospital care as well as the staff and patient experience. We want to ensure our employees and physicians are engaged and supported to ensure each and every patient they see receives the best possible care. The data from this report helps us to examine the relationship between employee, physician and patient, and identify ways we can improve the hospital experience for everyone involved.
The Toronto Grace Health Centre is very proud of our employees and physicians in the high quality care that they provide to our patients, their families and the communities we serve. Our Core Organizational Values are: Compassion, Respect, Excellence, Integrity, Committed, Co-operation, and Celebration. Our values are important to us and help guide us in all that we do.
The Toronto Grace Health Centre provides EXCEPTIONAL AND COMPASSIONATE CARE FOR ALL a big thank you to all of our employees and physicians.