- Accreditation
Accreditation Canada at Toronto Grace Health Centre
Toronto Grace Accreditation 2009
Toronto Grace Health Centre was surveyed by Accreditation Canada March 4, 5, 6, 2009
was awarded a THREE-YEAR ACCREDITATION, 2009-2012
for meeting the National Standards for EXCELLENCE in QUALITY CARE and SERVICE
Purpose of Accreditation
Accreditation is granted by Accreditation Canada, a national non-profit, independent organization.
It is a voluntary process for health care providers to assess every aspect of the care and service they deliver against national standards.
The process consists of a self-assessment, on-site survey and follow-up actions for improvement. Organizations examine all areas of their service, obtain advice from their peers, increase credibility and involve partners and clients during on-site interviews.
Participation in Accreditation
Organizations that participate in the accreditation program benefit from the guidance provided to achieve standards of excellence.
It demonstrates an organizations commitment to continuous quality improvement and provides transparency and public accountability.
Toronto Grace Accreditation Results
The following Accreditation results are the direct feedback from the surveyors
Overall Strengths
~ An excellent human resources plan with retention strategies that include formal staff recognition activities and an employee assistance program. Staff have low sick time and the number of long-service staff is noteworthy.
~ Toronto Grace is a fiscally sound organization.
~ There is a strong and committed board with up to date policies and procedures.
~ As a faith-based organization, there is a striking sense of value and person-centered care.
~ The centre considers its own values to be inherent in all of its activities and that are communicated via written posters, on the hospital internet and at the beginning of each orientation.
~ Ethics resources are readily and frequently available. The staff have access to education and written resources related to ethical dilemmas and decision making.
-
- Successes
- ~ Community-based programs were developed such as the CCAC wound care program on-site.
- ~ Safety was enhanced with the installment of a wandering patient system.
Challenges
- ~ There is an aging infrastructure.
- ~ There is inadequate storage for equipment and supplies.
- Communication within the Organization
- ~ Reporting mechanisms exist to ensure excellent communication between all levels of the organization.
- ~ There are ongoing efforts to refine these processes to make them timelier.
- ~ There is a well developed committee structure.
Relationship with the Community- ~ The organization is well connected with its local and provincial health groups.
- ~ Students are welcomed at the organization
There is evidence that the organization is responsive to the specific needs of its inner city neighbors, and collaborates with the Local Health Integration Network LHIN in this regard.
The Hospital Report no longer exists in its current form. The Ontario Hospital Association (OHA) is working closely with the Ministry of Health and Long-Term Care, the Canadian Institute for Health Information, the Hospital Performance Research Network (HSPRN; formerly the Hospital Report Research Collaborative) and the Ontario Health Quality Council to explore new opportunities to measure and report on overall health system performance.
The scorecard report for 2008 is organized into three sections:
| System Integration and Change | Support for quality improvement, integration of systems and process. Includes client centred care, information technology and staff skills. |
| Clinical Utilization and Outcomes | Clinical processes and outcomes, looking at change in physical functioning, cognitive and psychosocial functioning, continence, care complexity and medication use. |
| Financial Performance | Efficiency, productivity and financial sustainability. |
Toronto Grace Health Centre Hospital Report Card 2008
The Hospital Report shows Toronto Grace to be a solid performer with some excellent clinical utilization, outcome and system integration results.
When compared against the provincial average, Toronto Grace was rated as an Above Average performer in the following areas:
~ Wound management and care
~ Clinical pharmaceutical treatments
~ Improved patient communication abilities
~ A commendable achievement!