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Visiting TGHC

Mike and his Mother

Visiting patients in the hospital is an integral part of health care, and can help promote the patients’ well-being.  Families and visitors are asked to work with the health care team to ensure that there is provision for the rest time in a quiet environment for patients, and to allow staff to provide patient care and treatment at the optimum times.

The Salvation Army Toronto Grace Health Centre is currently actively screening symptoms in all people who enter the hospital; reducing the overall volume of people in the building; and physical distancing. These activities all have a role to mitigate risk to vulnerable populations such as ours.

During this COVID-19 Pandemic the Toronto Grace has a Phased in Approach to Re-integration of Visitors Underway

All patient’s visitors must book an appointment by calling the Weston Family Welcome Centre (416-925-2251 ext. 0).  The hours for booking appointments to visit are Monday to Friday from 3:30 to 8:30 p.m., and on weekends and holidays from 9:00 a.m. to 5 :00 p.m. 

Updates from the President & CEO about Visitor Re-integration at Toronto Grace

21 12 17 Letter to Visitors re. changes to guidelines

21 12 03 Letter to Visitors re. changes to guidelines
21 12 03 Letter to Visitors re. changes to guidelines – (Chinese)
21 12 03 Letter to Visitors re. changes to guidelines – (Portuguese)

21 09 27 Patients & Family re TGHC Visitors
Guidance on Outdoor Walks in TGHCs Neighbourhood

Here are documents for your attention in preparation for your visit:
Prior to Visiting Guidelines
Visiting Guidelines
Visiting Information Sheet – Updated November 23, 2020
Visitor Update for Families FAQs

Information from Public Health Ontario:
Infection Prevention & Control – Hand Hygiene Video
Fact Sheet COVID-19 Hand Hygiene How to Wash Your Hands
Fact Sheet COVID-19 How to Wear a Mask
Fact Sheet COVID-19 Guide for Physical Distancing

All non-essential services for patients such as out-on-pass, elective medical appointments, dental appointments, massage therapy and acupuncture will be restricted until further notice.

Family members/caregivers drop offs for patients shall be on Wednesday and Saturday from 11 a.m. to 2 p.m.  Non-perishable food only.  Please bring two week supply at a time for toiletries.  If there is a medication you drop off to the hospital please ask to speak with one of our Pharmacists.

Thank you for your patience during these ever changing times.

Smoking

Smoking is not permitted within the facility or on the hospital property including the parking lot and inside cars.

Scent-Free Environment

Toronto Grace Health Centre is a scent-free environment. Please do not wear or use any scented personal products, and do not bring fragranced flowers into the hospital.

Video Surveillance

Toronto Grace Health Centre has video surveillance in effect within and around the hospital. The purpose of video surveillance is to enhance the security and safety of people and property, and may act as a deterrence on TGHC’s premises. For additional information about our Video Surveillance Policy please contact the Director of Plant and Environmental Services or the Privacy Officer at 416-925-2251.

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