Quality and Accountability

As we enter the peak respiratory virus season (including influenza, RSV, and COVID-19), the Toronto Grace Health Centre is reinstating the seasonal masking protocol  to protect vulnerable patients, staff, and visitors across our hospital. This follows…

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May 21, 2026 Bram & Bluma Appel Salonat Toronto Reference Library More About Embrace The Grace Exceptional AndCompassionateCare For All This is the descriptive text for the slide’s call to action . This is…

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Our hospital is a safe place for everyone who enters our doors. We are committed to providing a SAFE, HEALTHY, SECURE and RESPECTFUL environment in which to WORK, VISIT or RECEIVE CARE, through the prevention of VIOLENT, ABUSIVE, BULLYING and AGGRESSIVE…

Welcome to Toronto Grace Health Centre’s Visiting Guidelines. We appreciate your support and encourage you to review our policies to ensure a safe and comfortable visit for patients and staff alike.

The Salvation Army Toronto Grace Health Centre is located at 650 Church Street, Toronto, ON M4Y 2G5. T.T.C. The Toronto Grace is accessible by the TTC.  Click here to visit the TTC website. Parking Parking rates are posted on…

The Salvation Army Toronto Grace Health Centre (TGHC) is committed to delivering the best possible health services and an exceptional patient experience through high quality, accessible and efficient care. TGHC will ensure services are in compliance…

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The Terms and Conditions for our website describe the information we collect about you during your online visit and are summarized below: Cookies: Like most websites, TGHC uses small pieces of information called “cookies” that are stored on the…

If you and/or a member of your family and friends would like to take a tour of The Salvation Army Toronto Grace Health Centre, we would be happy to provide this opportunity. Hospital Tours can be arranged for: Monday to Fridays between the hours…

RIGHTS RESPONSIBILITIES QUALITY OF LIFE Treated with respect Shown kindness and compassion A positive and stimulating atmosphere Participating in the goal-setting and the choices being made Participating in group activities Spiritual and…

The Salvation Army Toronto Grace Health Centre’s vision is to provide exceptional and compassionate care for all. We are here to support you through your experience at Toronto Grace and assist you with questions or concerns. Your Toronto G…

Frequent communication about what is happening in and around The Salvation Army Toronto Grace Health Centre (TGHC) and how that affects our people is crucial. We have created our Patient-Family Advisory Council to support communication between our patients,…

The following is The Salvation Army Toronto Grace Health Centre Patient Services Directory.  It provides information valuable to the patient, their family and visitors.  If you require any additional information please speak with your Patient Care Manager. …

Our Commitment to Patient Safety Patient safety is very important to us and we are committed to looking at ways to maintain and improve our safety practices. Our Quality of Care and Patient Safety Committee is an example of how the Toronto Grace…

Ontario Ministry of Health and Long-Term Care Alzheimer Society of Canada DASN Dementia Advocacy and Support Network Arthritis Canada The Canadian Diabetes Association The Northern Diabetes Health Network CDC (Centre for…

The Salvation Army GTA Rehab Network – Form to apply for Complex Continuing Care/Post Acute Care Rehabilitation (for referrers outside of the Toronto Central LHIN) – PDF Toronto Palliative Care Network (forms below are links to TCPCN site)…

We at The Salvation Army Toronto Grace Health Centre are committed in protecting privacy information of all individuals that we hold and in providing access to their personal information. FIPPA (Freedom of Information and Protection of Privacy Act)…

The Salvation Army Toronto Grace Health Centre’s Health Records Department is responsible for the release of patient health information. To request for patient information, please contact the office at:The Salvation Army Toronto Grace Health CentreAttn:…

Ontario has a health privacy law, the Personal Health Information Protection Act , which came into effect on November 1, 2004.  This Act has been established to set out rules for the collection, use, and disclosure of information that is collected…

The Salvation Army Toronto Grace Health Centre’s Complex Continuing Care Program provides patient-focused care and services for individuals with complex care needs, aiming to enhance abilities and improve function in a compassionate and respectful en…

The Grace RECOVER Program for Chronic Critical Illness seeks to provide a holistic care environment for complex critically ill patients who have required prolonged mechanical ventilation in acute care hospital Intensive Care Units (ICUs) within Toronto. …

The Acquired Brain Injury (ABI) Program is designed for patients who have brain damage, both traumatic and non-traumatic, as a result of events after birth, not related to a congenital disorder or a development disability.  Our ABI Program provides…

The Bariatric Care Program offers bariatric patients comprehensive health care services, including mental health support, customized meal plans (developed with a dietitian), as well as occupational therapy and physiotherapy rehabilitation.  The…

The Salvation Army Toronto Grace Health Centre (TGHC) offers compassionate, patient- and family-focused care through its Post Acute Care Rehab (PACR) Program. This integrated program provides quality rehabilitation services for individuals with complex…

The Assess and Restore (A&R) Program is designed to promote the rehabilitation of frail seniors and other persons who have experienced a recent loss of functional ability, either following a medical event or a decline in health; are at risk for imminent…

A recent rise in the number of transplants performed at UHN’s Toronto General Hospital (TGH) has resulted in an increasing number of patients requiring post-transplant rehabilitation. The TGHC in collaboration with UHN formally implemented a program t…

Toronto Grace Health Centre has launched a novel rehabilitation program for post-acute care respiratory rehabilitation. The post-acute care respiratory rehabilitation program at TGHC is designed to accommodate patients with complex respiratory needs…

The RECOVER Program (REhabilitation and ReCOVERy in Survivors of Critical Illness) is an innovative collaboration between the Toronto Grace Health Centre (TGHC) and the UHN’s Toronto General Hospital (TGH). It provides a novel continuum of care pathway f…

The Palliative Care Program at Toronto Grace Health Centre (TGHC) is a comprehensive and compassionate approach to caring for individuals facing a life-limiting illness. This specialized program is designed to improve the quality of life for patients…

The palliative care unit provides clinical care to those individuals who are in the final months of life as a result of illnesses including but not limited to cancer, end-stage organ failure, HIV/AIDS and end-stage dementia. We recognize that our patients…

Patients may be referred to the Toronto Grace Palliative Care program from the community, other hospitals, emergency departments, and from long-term care nursing homes. If you require more information about how to make a referral, please contact…

TGHC is located in downtown Toronto, two short blocks from Yonge/Bloor subway station. A parking lot is connected to our facility allowing accessible parking for visitors who drive. Within a five minute walk are grocery stores, a pharmacy (located on…

The goal of our Bereavement Program is to increase access to bereavement care for families, friends, and caregivers. By identifying and reaching out to bereaved family and friends, the program can help to reduce the feelings of isolation and loss that…

Medical Assistance in Dying (MAID) is not provided at The Salvation Army Toronto Grace Health Centre While Medical Assistance in Dying is not provided at Toronto Grace, the hospital recognizes that patients have the right to information about end-of-life…

Education on the palliative care unit The palliative care program as well as TGHC is committed to teaching and education.  The palliative care unit is a teaching site of the Division of Palliative Care, Department of Family and Community Medicine,…

Address: 650 Church StreetToronto, ONM4Y 2G5 Phone numbers: Switchboard: 416-925-2251 To book an appointment to visit: 416-925-2251 ext. 0 (between 3:30 and 8:30 PM on Monday to Friday and between 9 AM to 5 PM on Saturday and Sunday)Palliative…

The Salvation Army Toronto Grace Health Centre (TGHC) continues to build on its reputation in wound care management. Our Wound Care Program aims towards the reinforcement of strategies to prevent the development of pressure injuries, ongoing assessment,…

The Toronto Grace Health Centre’s Mental Health and Addictions Program offers comprehensive care for patients with mental health and substance abuse issues, including assessments, counseling, and community resource support.

The Integrated Transitional Services (ITS) Program, a collaboration between Ontario Health-Toronto and The Salvation Army Toronto Grace Health Centre (TGHC), provides a supportive community-based environment for patients who no longer require acute care…

Exceptional and compassionate care for all. Vision: In accordance with the mission of The Salvation Army, the Spiritual Care Program at The Salvation Army Toronto Grace Health Centre (TGHC) is recognized for providing exemplary spiritual and religious…

The Chapel is a Sacred Space for people to have quiet time or attend a church service. If you wish to pause and reflect, pray or meditate you are welcome to our wheelchair accessible chapel located on the first floor of the Health Centre. A…

All of us go through difficult times in our lives. Serious illness and death can be times of great stress.  Physical and emotional crisis often affect us spiritually.  It is during the difficult times of life that our belief in God or a supreme…

“I cannot begin to heal until I give in. I cannot understand what is happening until I free my heart from the need to push away the reality. I turn my head and my heart toward my grief. There is something extraordinary in my capacity to survive. I must…

If you would like a Chaplain to pray for you or with you: Contact the Chaplains through the patient care unit Care Centre, or call us at 416-925-2251 Major Pauline Gruer-Caulfield, Director of Spiritual and Religious Care ext. 294 Major William…

The Salvation Army Toronto Grace Health Centre (TGHC) health care practices are evidenced-based and utilize an interprofessional team-based approach, with patients and their families acting as drivers of their own care.  The patients are assessed…

The Music Program at Toronto Grace Health Centre brings live music to patients and families, enhancing their experience through volunteer performances and therapeutic activities.

The Salvation Army Toronto Grace Health Centre’s Outpatient Clinical Program provides specialized care services to ambulatory patients, offering a range of clinics and services to promote patient-focused care and community well-being.

Attention Chiropody Patients: Due to COVID-19 our Chiropody Clinic is operating on reduced capacity in order to comply with infection prevention and control, and social distancing guidelines provided by Ontario Public Health and College of Chiropody…

We are pleased to offer outpatient echocardiography with rapid turnaround time at Toronto Grace Health Centre. 2D Echocardiography (TTE) and contrast 2D Echocardiography are available with appointments within 2-4 weeks. Reports will be faxed to referring …

We are pleased to announce the expanding Geriatric Medicine program at Toronto Grace. Dr. Arielle Berger and Dr. Marly Isen provide geriatric medicine consultation services to inpatients of the Toronto Grace hospital as well as outpatient comprehensive…

Since 2018, Dr. Raphael Rush has supervised Toronto Grace’s Outpatient Rheumatology Clinic .  He has a particular interest in rheumatoid and psoriatic arthritis care . He also runs a rapid injection and aspiration clinic for patients who need joint injec…

We are pleased to announce the opening of our new Respirology Outpatient Clinic,  Pulmonary Rehabilitation, and Pulmonary Function Testing (PFT) located at The Salvation Army Toronto Grace Health Centre on 650 Church Street (corner of Bloor and Church …

We are pleased to announce that Toronto Grace Health Centre, in collaboration with Hospital Alliance Group, has opened a 3-bed diagnostic and therapeutic sleep lab . We are now accepting sleep study referrals for patients with suspected sleep-disordered…

The Salvation Army Toronto Grace Health Centre is pleased to announce the opening of the Toronto Grace Outpatient Pharmacy (TGOP), located on the main floor of the Toronto Grace Health Centre at 650 Church Street (corner of Bloor and Church Streets).  …

The Toronto Grace’s RCM program was developed in conjunction with our partners to create a new integrated care pathway to optimally serve our patients and the community.

Remote Care Monitoring Referral Form  *Please note:  Referrals must be submitted by a healthcare professional or individual who is working with the client in a formal capacity (e.g. Ontario Health at Home, community responders, etc.) RCM Devices …

Who is eligible for the Remote Care Monitoring program? General eligibility criteria: 60+ years of age Valid OHIP coverage Clinical Frailty Score of 5, 6, or 7 Stable housing At least one community-based escalation point (e.g., caseworker,…

Community Care Program   The Remote Care Monitoring (RCM) Community Care Program is offering warm conversations (via telephone or video meeting) with RCM patients to help ease the burden of stress associated with being isolated and/or dealing with …

The 2008-10 Agreement was the first public Hospital Service Accountability Agreement (H-SAA) and succeeded the 2007/08 HAA that was assigned by the MOHLTC to the LHIN in April 2007.   Under the Local Health System Integration Act (the…

Download TGHC Annual Reports in PDF format: Annual Report 2024/25 Annual Report 2023/24 Annual Report 2022/23 Annual Report 2021/22 Anuual Report 2020/21 Annual Report 2019/20 Annual Report 2018/19 Annual Report…

The following are Audited Year-End Financial Statements for The Salvation Army Toronto Grace Health Centre: Audited Year-End Financial Statements as of March 31, 2024 Audited Year-End Financial Statements as of March 31, 2023 Audited…

For Reporting Period:April 1, 2023 to March 31, 2024 Service Provider Name ML Consulting Name and Title of Consulting Contract HR/Payroll Assessment/Review Original Contract Term 2023/24 Amended Contract Term $6,102.00 Original Procurement…

The Salvation Army Toronto Grace Health Centre Expense Policy Guidelines (pdf) As per the Hospital Reporting Directive under the Broader Public Sector Accountability Act (BPSAA), hospitals are required to publicly post their executive expenses. The…

The Toronto Grace Health Centre Corporate Balanced Scorecard shows the indicators that are required reporting to the Ministry of Health & Long-Term Care either on a quarterly or yearly basis. Corporate Quality Scorecard 2022-23 – Q4 Definitions…

There are no open, current RFPs. ID Description Issue Date Closing Date and Time            

The Excellent Care for All Act , which came into effect in June of 2010 requires hospitals to develop and make public annual Quality Improvement Plans (QIP). At the Salvation Army Toronto Grace, quality improvement is an ongoing priority that helps…

Toronto Grace Health Centre was surveyed by Accreditation Canada March 6, 7, 8, 9, 2016 Toronto Grace Health Centre was awarded – ACCREDITED WITH EXEMPLARY STANDING Purpose of Accreditation Accreditation is granted…

Our Commitment to You and Your Family The dedicated staff at Toronto Grace are committed to providing the highest quality care for our patients, families and community in a safe and healthy environment. Patient safety is an important priority…

Method for Gathering Hygiene Compliance All hospitals were required to collect a minimum of 200 observations for every 100 hospital beds. Direct observation of hand hygiene was completed at all hospitals, including TGHC, by trained observers using…

What is C-difficile? Clostridium Difficile (C. difficile) is just one of the many types of bacteria that can be found in the environment and the intestines. For most people, it does not pose a health risk. However, C. difficile associated disease…

What is MRSA? Staphylococcus aureus is a germ that lives on the skin and mucous membranes of healthy people. Occasionally, S. aureus can cause an infection. When S. aureus develops resistance to certain antibiotics, it is called Methicillin-Resistant…

What is Vancomycin-resistant Enterococcus (VRE)? Enterococci are a type of bacteria normally present in the human intestine and in the environment. These bacteria can sometimes cause infections. Vancomycin is an antibiotic that is often used to treat…

Thank you for your interest in volunteering with The Salvation Army Toronto Grace Health Centre.  You will find a description of opportunities and requirements for volunteering on the ‘Volunteer Opportunities page’ and the ‘Application &…

Thank you for your interest in participating in the volunteer program at Toronto Grace Health Centre. The information on this page provides an outline of volunteer opportunities along with schedule options. Program information and related role…

The Salvation Army Toronto Grace Health Centre would like to share with our community the Volunteer Newsletter “Bits and Beats”.  The newsletter is intended to share information and updates related to the Volunteer Resources Department and celebrate…

“Arts at the Grace” is a program that provides patients with the opportunity to experience art and music through a variety of activities.   “Arts at the Grace” provides a forum to: Partner with artists who enjoy sharing their talent and ent…

Our Summer Volunteer Program is now accepting new recruits! Deadline for application submission is March 31, 2026. We are now accepting applications for our Summer Volunteer Program. Student volunteers assist in a number of areas throughout the…

Volunteer Program Requirements The following are requirements for participation in the volunteer program: 18 years of age or older A two-step tuberculosis test and a blood test to provide proof of immunity for Chicken Pox (Varicella)…

Having students at the Grace is essential in promoting Clinical Excellence.  At the Grace we foster a learning and supportive environment for both the members of our Interprofessional Team and also for our students. The wealth of experience that…

What makes Toronto Grace so special is the commitment of our staff to continuous quality improvement in care and service. How do we know? Our patients and their families tell us so. They feel the compassion and experience the excellence in care and service…

Our Diversity We are enriched by welcoming staff from North, Central and South America, Africa, Asia, and Europe.  Our staff represent most of the world’s major religions, and this diversity helps ensure that we can meet the needs of our patients…

  How do you know if the Grace is the right place for you? First and foremost, we are a mission and values driven organization dedicated to providing compassionate care and service and clinical excellence to a vulnerable patient population….

An integrated approach to care is vital in addressing patient needs holistically; which is a core component of an interprofessional practice.  In an interprofessional team approach, all health care professionals are encouraged to work collaboratively…

Toronto Grace believes that all of our staff are members of the care team and that care for the caregiver is the cornerstone of excellence in our organization. Our Employee Health Services provides a comprehensive program designed to meet the needs of…

“Offering good educational programs and skills training makes the Toronto Grace a desirable employer, as well as, it demonstrates a supportive and engaging environment for our staff.” Brent Martin, Clinical Dietitian At The Salvation Army Toronto…

At the Salvation Army Toronto Grace Health Centre (TGHC), we are proud to be recognized as a Best Practice Spotlight Organization (BPSO) by the Registered Nurses’ Association of Ontario (RNAO). We achieved our full designation in 2021, and this…

The Salvation Army Toronto Grace Health Centre (TGHC) greatly appreciates our employees and values the outstanding service they provide.  Their hard work, dedication, and compassion enable the TGHC to deliver quality health care for our patients….

At Toronto Grace Health Centre, compassionate care meets clinical excellence, offering hope, healing, and dignity to those in need. Because every life matters.

Mission As a ministry of The Salvation Army we provide unique, innovative, holistic care that reflects Christian values in order to meet the complex health needs of our patient population. Vision Exceptional and compassionate care for all….

Welcome to The Salvation Army Toronto Grace Health Centre website!  The website is designed to provide insight into the health care services that are provided to our patients and their families. The Toronto Grace is a 150-bed hospital and a…

In 2019, the Government of Ontario announced  the creation of Ontario Health Teams (OHT) that partners health care providers in the same geographic region to better connect patients and providers in their community. On November 18, 2020,…

We will give life to our values in the day-to-day work and operations of the Toronto Grace Health Centre. We will provide quality care and services using best practice standards. We will foster a culture that is based on trust, mutual respect,…

What is ethics? Ethics is the reflection on day-to-day moral decisions confronted when caring for patients. Ethics* is a way of critically looking at issues such as: Deciding what we should do (what decisions are right or acceptable) Explaining…

Chair Lieut.-Colonel John Murray Vice-Chair(s) Margaret Moy Lum-KwongLieut.-Colonel Keith Pike Secretary/President & CEO Jake Tran (Non-Voting) Community Trustees Debra CarewCarrie FreeboroughGeoff MoultonMargaret Moy Lum-KwongPriyal…

The Salvation Army Toronto Grace Health Centre (TGHC) is a partner on the Joint Research Ethics Board (JREB) along with West Park Healthcare Centre. The JREB exists to ensure that all research involving human subjects conducted under the auspices…

Ongoing research plays an important role in The Salvation Army Toronto Grace Health Centre’s (TGHC) mission to provide excellent health care to its patients, now and in the future. The following research opportunities and publications are being conducted…

Antonietta Kotanidis Vice-President Human Resources, Chief Human Resources Officer (CHRO) Raymond Lam Vice-President Finance, Chief Financial Officer (CFO) Dr. Raphael Rush Chief of Staff, Medical Director Major Pauline Gruer-Caulfield Director,…

Supported by the Province of Ontario, The Salvation Army Toronto Grace Health Centre (TGHC) has completed its major improvements at 650 Church Street which provides better access to modern and up-to-date health care. The Infrastructure Renewal Project…

The Salvation Army Toronto Grace Health Centre is pleased to share with you our Corporate Communications Plan for 2020-2023 . It includes the following: Who We Are:  About The Salvation Army Toronto Grace Health Centre Executive Summary…

Annual Reports Patient Services Directory 100 Years of Grace  (PDF format) Celebrating our Return Home  2017 (PDF format)

Press Releases for downloading 2021 May 27, 2021 A Canadian technology for the treatment of lung infections and post-COVID-19 rehabilitation  – Dymedso sends 29 Frequencer devices to support Toronto Grace Health Centre 2020 December 28, 2020 Ontario …

Download or visit news clippings from the links below”. 2022 “Inside COVID’s ‘Invisible Hospitals’” – Global News – The New Reality – Jan 29, 2022 2021 “COVID-19’s fourth wave will be rehabilitation by Dr. Raphael Rush, Clinical Director-Complex Conti…

Mailing Address The Salvation ArmyToronto Grace Health Centre650 Church StreetToronto, ON M4Y 2G5 Frequently Required Phone Numbers and Extensions Main Tel Fax Admittng Health Records Patient Accounts Patient Experience Switchboard (416)…

Neil W. LedukeNational Director of Marketing and Communication Phone:  416-422-6232E-mail: Neil_Leduke@can.salvationarmy.org

It all started with a rescue home opened by The Salvation Army in 1889 . Sixteen years later, on October 15, 1905 the Government of Ontario formally recognized the home as Esther Street Catherine Booth Rescue Home and Maternity Hospital. It was…

Our Commitment Toronto Grace Health Centre is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our…

The Salvation Army Toronto Grace Health Centre’s (TGHC) Strategic Plan for the Fiscal Year 2024–2029  remains fundamentally grounded in its Mission, Vision, and Core Values.  The plan was developed in a collaborative and communicative cul…

Donate Online Visit our online donation page to make a one-time donation, sign-up to be a monthly donor, or honour or remember a loved one through making a tribute gift. Donate Online Today Mail-In a Donation Please make cheques…