Volunteering at The Salvation Army Toronto Grace Health Centre (TGHC) has been a rewarding and fulfilling experience. My journey began in the fall of 2017 as a Complex Continuing Care volunteer although this was not my first encounter with the TGHC. In early 2010 my mother was admitted to the palliative care unit and passed away after a few short months. I visited the TGHC every day during this period, and this is when I realized just how special a place it is. As time passed and my heart began to heal, I knew I wanted to give back to the TGHC, and this is when I decided to apply to become a volunteer.
Since starting as a CCC volunteer, I’ve had many positive and valuable experiences with patients, staff and families. One vivid memory I have involved some careful improvisation in order to understand a patient’s needs. As I toured the 4th floor one morning I notice a patient who seemed to be upset about something. As I entered the room and attempted to strike up a conversation, it was clear the patient didn’t speak English and my inability to understand them was only adding to their frustration. I decided to use a series of hand gestures and began pointing out different items in the room that could be the cause of their discomfort. Although it was a slow and somewhat difficult process, we both stuck with it and eventually I was able to determine the cause of the problem and quickly remedied the issue. I continued to visit the patient and with time it became easier to understand each other even without the benefit of speaking the same language. I also learned that simple things like a familiar face and friendly smile can go a long way in creating a positive environment for patients.
It is experiences like this one that have taught me to appreciate the small things in life and just how important it is that we treat each other with respect and kindness. I am grateful for all the patients, families and staff who allow me to be a part of their lives and I am deeply touched by their stories, commitment and perseverance. Whether it be replenishing supplies, fetching fresh water, making beds, socializing with patients and families or greeting visitors, being able to help others and make their day just a little bit better during difficult times, is a feeling like no other. Thank you to the TGHC for this opportunity and I look forward to assisting many more patients, staff and families in the future.
Sarah Gallagher
Complex Continuing Care Volunteer