Toronto Grace’s Strategic Plan 2020-23

While forward–looking, The Salvation Army Toronto Grace Health Centre’s (TGHC) Strategic Plan for the period 2020–2023 remains fundamentally grounded in its Mission, Vision, and Core Values.  The plan was developed in a collaborative and communicative culture that encouraged the involvement of all stakeholders.  This inspired and engaged group focused on identifying the ways in which the TGHC can ensure that it will be able to provide improved and enhanced programs that will continue to meet the needs of a patient population with complex medical issues.

This new plan presents a structured framework for how we will deliver on the hospital’s Strategic Directions involving its programs, people, partnerships, and profile over the next four years.

Programs: This strategic direction focuses on the ways in which the TGHC serves the needs of an urban, marginalized population with multiple complex medical issues, disabilities, and mental health and addictions challenges to ensure that care is integrated across the continuum from acute care to the community, and details planned improvements in that service.

People: This strategic direction outlines enhancements being made to the existing staff recruitment, training, and engagement policies, in order to give our leaders greater ability to steer our organization into the future while ensuring that our staff is well prepared to meet the changing needs of our patients.

Partnerships: This strategic direction concentrates on the further building and developing of partnerships with other health care providers, private companies, professional organizations, and government ministries and agencies to maximize support of the clinical programs.

Profile: This strategic direction details the ways in which TGHC will be strengthening its brand to help attract top candidates, foster strategic partnerships, and enable the acquisition of additional funding, all as a means to better support clinical programs.

The implementation of this plan will allow the TGHC to enhance its leadership role in patient care by delivering a better health care model that promotes a safer health care environment along the health care continuum.

The joint 2020-23 Strategic Plan & Operational Plan is available for your information.